Surgery & Testing Coordinator

Opportunities with American Health Network, OptumCare partner. When you join American Health Network (AHN), you become part of a team that strives to identify and retain the top healthcare professionals in the markets it serves. At American Health Network, we want to be the best health care organization we can be. Our mission is to improve the health of our patients. We’re a physician-led organization, operating over 70 medical offices in Indiana and Ohio, with over 300 providers and 1200 employees. We’re also an OptumCare partner, part of the UnitedHealth Group family of businesses, and backed by the resources of a global health care organization working to help people live healthier lives and help make the health system work better for everyone. That’s an important differentiator as more people need our help simplifying the complexities of the American health care system. At the same time, the culture of AHN supports work-life flexibility for providers and places a high value on their physical, emotional, financial, and other aspects of well-being.

Find out what it means to be part of an exceptional company that values its providers, its role in health care, and making a difference one patient at a time. Take a look at American Health Network and explore a new path to your life’s best work.^SM

Specialty Office: Spine Surgery

Schedule: Monday to Friday from 8:00am to 4:30pm. 

Location: 4101 Technology Ave., New Albany, IN 47150. This position will be a hybrid position with 2 or 3 days in the office and vice versa. 

Primary Responsibilities:

• Authorization Coordination: Facilitate the timely approval of spine surgery procedures by liaising with insurance companies, healthcare providers, and patients
• Documentation Management: Maintain accurate records of authorization requests, approvals, and denials, ensuring compliance with regulatory standards
• Insurance Verification: Verify patients’ insurance coverage and benefits related to spine surgery procedures to ensure accurate billing and reimbursement
• Patient Advocacy: Serve as a point of contact for patients, providing guidance and support throughout the authorization process and addressing any concerns or inquiries
• Communication: Collaborate with healthcare professionals, including surgeons, nurses, and administrative staff, to ensure seamless coordination of authorization-related tasks
• Problem Resolution: Proactively identify and resolve issues related to authorization delays, denials, or discrepancies, advocating for patients’ access to necessary spine surgery services
• Adherence to Policies: Adhere to organizational policies and procedures regarding authorization processes, confidentiality, and patient rights
• Continuous Improvement: Participate in ongoing training and professional development activities to stay updated on industry trends, regulations, and best practices in authorization management

What are the reasons to consider working for UnitedHealth Group?   Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of customer service experience with strong communication skills both in person and via phone
• 6+ months of general office experience (preferably medical office) 
• Intermediate level of computer proficiency, including knowledge of Microsoft Office Suite, e-mail systems, and web-based programs

Preferred Qualifications:

• 1+ years of medical insurance/authorization and coding experience in surgery scheduling or related healthcare positions

Soft Skills:

• Ability to prepare reports and routine business correspondence
• Ability to interact and communicate with a variety of people, both on a one-on-one basis and in meetings and group presentations; must be able to relate to and work with ill, emotionally upset, and sometimes hostile people
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to follow direction
• Ability to think logically in order to troubleshoot, analyze situations, and make appropriate decisions
• Ability to handle multiple tasks simultaneously
• Ability to work in a fast-paced office environment
• Ability to stand and sit for periods of time and to move intermittently throughout the workday
• Strong sensory skills, such as visual acuity, good hearing, and dexterity
• Ability to occasionally push, pull, lift, move, and/or carry up to 15 pounds with or without assistance
• Good speaking and listening skills
• Ability to perform focused work with close attention to detail
• Ability to operate office equipment, including computers, copiers, fax machines, and phones
• Ability to interact with others, both in person and through phone, e-mail, and written correspondence  

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

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