Health Plan Advocate

Bloom, the insurance industry's trusted growth partner, is looking for an experienced and dedicated Health Plan Advocate (HPA) to assist with addressing customer service issues, Help Desk inquiries, triage situations or qualify callers on eligibility before transferring to a licensed agent.

We are looking for an exceptional professional who can:

• Function as the first point of contact for our clients' customer.
• Communicate with beneficiaries in a courteous, respectful and professional manner.
• Field inbound calls, as well as conduct outbound calls for beneficiary outreach.
• Provide first level resolution to customer issues.
• Escalate and document unresolved issues and reroute them to the next level of support.
• Be flexible working within multiple carrier/customer applications
• Build relationships through superior customer service and satisfaction.
• Follow communication scripts and use knowledge of the company's products and services to support customer needs
• Maintain or exceed key performance indicators and quality performance based on established metrics.
• Actively and positively participate in coaching sessions.
• Document all activities through appropriate systems and channels.
• Identify process efficiencies/improvements and partner with the appropriate teams to effectuate change.
• Empathize and remain patient with difficult callers.
• Must be able to work evenings and weekends, if needed.
• Uphold Bloom's quality and compliance standards.
• Excellent attendance, along with consistent dependability and flexibility in the workplace.
• Perform all other duties as assigned.

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Education and Experience

• High school diploma or GED
• Prior customer service experience preferred

Skills and Abilities

• Basic computer proficiency, including navigating multiple tabs, windows and systems and basic typing skills, particularly with Microsoft applications
• Excellent customer service skills
• Excellent verbal and written communication skills
• Ability to successfully handle high volume of inbound and outbound phone outreaches
• Ability to hold a calm, respectful tone and professional demeanor
• Active listening and soft skills
• Performance driven mindset
• A solutions-minded team player
• Positive can-do attitude

Salary Range: $14 - $16 per hour

What We Offer
At Bloom, we offer an engaging, supportive work environment, and the opportunity to build the career you always wanted. Benefits of working for Bloom include:

• Competitive compensation
• Long-term career growth and mentoring

About Bloom
As an insurance services company licensed in 48 contiguous U.S. states, Bloom focuses on enabling health plans to increase membership and improve the enrollee experience while reducing costs. We concentrate on two areas of service: technology services and call center services and are committed to ensuring our state-of-the-art software products and services provide greater efficiency and cost savings to clients.

Ascend Technology
Bloom provides advanced sales and enrollment automation technology to the insurance industry through our Ascend . Our Ascend technology platform focuses on sales automation efficiencies and optimizing the member experience from the first moment a prospect considers a health plan membership.

Bloom is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.