Seasonal Ascend Helpdesk Support Agent

$14.00/hour

Bloom, the insurance industry's trusted growth partner, is looking for a dedicated Helpdesk Support Agent to provides tier 1 support for Ascend, Bloom technology platform, users.

We are looking for an exceptional professional who can:

• Function as the first point of contact for end-users.
• Respond to support requests via telephone or email.
• Perform remote troubleshooting through diagnostic techniques and relevant questioning.
• Ensure optimum customer experience and satisfaction.
• Follow-up and update status/information on open requests.
• Review end-user documentation for accuracy and usability.
• Adhere to shift schedule and other departmental and company policies.
• Document reported issues.
• Direct unresolved support requests to the next level of support.
• Follow up on ongoing issues in a timely manner.
• Have a flexible work schedule.
• Perform all other duties as assigned.

Education and Experience

• High school diploma required; Associate degree preferred
• Prior customer service experience is preferred
• Proficient with computers and technology

Skills and Abilities

• Understanding of basic functions of Windows, iPad, and Android devices in order to properly troubleshoot issues
• Willingness to learn new things
• Patience and positivity
• A great attitude
• Willingness to ask for help when needed
• Excellent communication skills, verbal and written
• Pleasant phone voice and proper grammar
• Keen attention to detail
• Strong customer service orientation
• Ability to investigate and troubleshoot

What We Offer
At Bloom, we offer an engaging, supportive work environment, great benefits, and the opportunity to build the career you always wanted. Benefits of working for Bloom include:

• Competitive compensation
• Comprehensive health benefits
• Long-term career growth and mentoring

About Bloom
As an insurance services company licensed in 48 contiguous U.S. states, Bloom focuses on enabling health plans to increase membership and improve the enrollee experience while reducing costs. We concentrate on two areas of service: technology services and call center services and are committed to ensuring our state-of-the-art software products and services provide greater efficiency and cost savings to clients.

Ascend Technology
Bloom provides advanced sales and enrollment automation technology to the insurance industry through our Ascend . Our Ascend technology platform focuses on sales automation efficiencies and optimizing the member experience from the first moment a prospect considers a health plan membership.

Bloom is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.