Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company's achievement as well.

A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.

What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING companythat's built on these pillars?

What about the perks? Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.

This department typically works Monday-Friday from 8am-5pm.

Supervisory Duties: None

Summary: The associates in this position will be accountable for the following tasks:

• Have personal contact with a high volume of internal and external associates and clients each day. Ensuring the large amount of phone calls and emails get resolved within the bank guidelines to guarantee we deliver the World Class Customer Service our customers deserve. Then take any appropriate action to correct the loan to confirm any future transactions (payments &/or advances) are posted accurately.
• Manually process all payoffs checks according to the established procedure and schedule.
• Following the established procedures, process the internal & external IL, ML & RC payoff letter requests.
• Identify the appropriate actions to follow when setting up Automatic Transfer Payments, cancelling the scheduled payments and selecting the appropriate steps in order to perform appropriate maintenance. Look at Transfer Closed & FM Reports.
• Processing payoffs on Mortgage Loans when they are in the negative.
• Distribute scanned documents when returned by the Scan Team.
• Review the DDA, CL, IL, ML, and RC Unposteds for any payoff items and clear.
• Send documents to be scanned and process docs returned by the Scan Team.
• Initiate service calls on office equipment as needed.
• Monitor & order department supplies as needed.
• Keep the filing in the vault caught up in a timely manner for the IL & RC keep packets and any other documents received on a daily basis.
• Destroy the documents stored in the vault and the payment envelopes according to the schedule.

The Associate will be expected to perform repetitive duties that have clear, standard procedures.

Rotating Schedule

This position will have two associates rotating the duties listed below on a monthly schedule, switching on the 1st of each month. The concept is to complete the daily duties in their assigned rotation once completed, assist in completing the remaining daily duties. Once all daily duties are completed, see Team Lead.

Payoffs/Payments Essential Duties:

• Processing Payoff Letters upon requests
• Calculating Interest Due on ML Construction Loans
• Process mail payoffs according to the chart
• Make corrections on loan transactions
• Processing payoffs on Mortgage Loans when they are in the negative
• Review the DDA, CL, IL, ML, and RC Unposteds for any payoff items and clear
• Clean out IL, ML & RVC pending payoff file for old items
• Assist in processing incoming postal payments as needed

Transfers Essential Duties:

• Auto Pay set up, cancel, maintenance on CL, IL, ML & RVC Automatic Transfers - Including transfers from Non-Centier checking & savings
• Look at Transfer Closed & FM Reports

Filing Essential Duties:

• Set up Perfected Mortgages to be scanned, QCing & pulling files from pending
• File IL perfected titles file in vault
• Processing of Exception docs (any random loose loan documentation received) verify it is scanned & then file in the vault if it is a keep document or place in destruction dated pile if not a keep doc.
• Place docs to be destroyed on shelves in date order and pull the docs that met their doc destruction dates and place in shred bin.
• Place Service Calls on Office Equipment when needed
• Monitor & Order Dept. Supplies (as needed)

Other Duties as back up:

• Process VANCO report for needed changes
• Credit Requests
• Process RC Credit Card Requests
• Distributing Postal/interoffice mail
• Pulling Pending ILs & RVCs to be Processed
• Coupon book ordering
• Input Verification of Loan File Maintenance
• Quality checking of scanned docs
• Daily shredding of scanned docs
• Printing GL tickets
• All other tasks as delegated by Management

Knowledge, Skills, and Abilities Required for this position:

• Excellent communication skills; team focused
• Attention to detail and follow through a must
• Loan knowledge or Loan Servicing experience preferred
• Proficient at NuPoint, IS Check/Network, Microsoft Office, Center View, Synergy, Outlook and Treev.
• Ability to use office equipment: copier, fax, calculator, etc.

Minimum Qualifications:

• High School Diploma
• 1 year banking or 2 years of office experience.

Internal Pay Level 6

What do I do now?

• Apply with us!
• Refer this opening to others!

Disability Accommodation Statement
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at 219-755-6160 or send us an email at .

Equal Opportunity Employer: Disability/Veteran
Centier Bankis proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.