Supervises technical support activities and provides direction to technical staff Coordinates employee work schedules and ACD staffing to maintain service level objectives Coaches individual performance to ensure operational excellence; develops SMART goals, training plans, and performance improvement plans Acts as Incident Commander (ICS/ITIL) during scheduled shifts and

Works with the customer to understand deep business requirements as it relates to MSI applications. Includes requirements documentation, implementation, verification, training and support. Responsibilities include Workflow Config, UI Customization, Provisioning, Training on MSI Applications, Capture Application Level Business Requirements BPR and Visioning Document and Go

In the Channel Sales Executive role, the primary function is to help develop existing and new account system business, in support of Motorola's Authorized Reseller Channel Partners. Identify, evaluate and qualify strategic channel partners with strong system expertise, capability, desire and commitment to invest in system solutions. Lead both Radio and Data system solutio

Note This is a remote position (US) and the candidates can reside in EST or CST. Overview The Deployment System Architect (DSA) is responsible for the deployment of Computer Aided Dispatch Systems, Mobile Applications, and Records Management Systems. They are responsible for all phases of Post Sale system delivery from project turn over to customer acceptance. The DSA is

include Performs system configuration for all supported and assigned ECH solutions Performs site verification testing prior to cutting a site into a production environment Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment Documents all changes to the solution that may occur during the implementation phase of th

We are looking for an experienced Product Manager with a track record of successfully creating and launching products and services, and who is both customer focused and technology savvy. Candidates must also be creative and highly analytical, able to work effectively in a matrix organization, easily adaptable to new processes and new ways of working in order to meet the e

This position will lead the global online content development and design teams. You will establish guidelines around developing online training and dynamic visual content that is used by customers, partners, and employees. You will work closely with department stakeholders to set priorities driven by the company's growth objectives. You will be responsible for bringing in

Lead, recruit and develop a team of sales professionals, providing guidance, coaching and support to drive performance and achieve sales goals. Meet and exceed sales targets for growth, orders, revenue, and margin. Develop and execute comprehensive sales strategies and action plans to capitalize on market opportunities and drive revenue growth. Identify key market segment

Our implementation specialist works side by side with our Sales teams and plays a critical role in the deployment of services for our most strategic accounts. Implementation Specialists have a strong understanding of the product and are able to set up, upgrade, and get the most out of our hardware and software solutions. Ideal candidate is someone who is passionate about

At MSI, our security philosophy is building security foundationally in our products and processes. This position is a key global role responsible for the entire portfolio of Unified Communications products. It includes collaborating with engineering teams, partners and customers worldwide. This position reports to the System Owner (Director of Product Management & Cyberse

Act as Lead System Technologist (ST) on projects or system upgrades, capable of directing self and other assigned project STs and able to mentor less experienced STs. Post sale implementation of voice and data communications systems. Provide technical support on specialized telecommunications systems and public safetyproduct applications for the Federal DoD. Performs spec

Mobilize the Emergency Response Team (ERT) via PagerDuty Prepare written and verbal incident communications for distribution to internal stakeholders, external customers, State and Federal commissions Coordinate Post incident Reviews (PIR's) to drive continual improvement Prepare customer facing Root Cause Analysis (RCA) documents Monitor and continually improve incident

include but are not limited to Engage with an assigned group of customers and/or Customer Success Advocates to understand and deliver provisioning, configuration or other technical adjustments that empower the customer to improve or expand their use of the Motorola Solutions Command Center Software or Mobile Video Software portfolio in alignment with their agency goals and

include Be the expert on our end customer experience, from onboarding to support, engagement and advocacy. Contribute to the vision for our Self service platforms based on an understanding of business, user needs, and our platform architecture. Act as a product manager manager of our end customer experience develop, maintain, communicate and evolve our customer experience

Our Professional Service Specialist (PSS) works side by side with our Sales teams and plays a critical role in the deployment of services for our most strategic accounts. The PSS have a strong understanding of the product and are able to set up, upgrade, and get the most out of our hardware and software solutions. Ideal candidate is someone who is passionate about our pro