Provides support to the Facilities Service Desk. Performs routine services including meeting and event coordination. Represents the Facilities department and ASH in a positive, friendly manner. Manages the Facilities Service Desk creating work order assignments using critical thinking. Supports administrative service tasking including shipping and receiving, mail, breakro

Work incoming requests from end users via telephone, e mail and the ticketing system in a courteous manner. Log all Service Desk interactions in our ticketing system. Daily review of open or escalated tickets; review/update/follow up/close open or escalate tickets. Work cooperatively with fellow IT members to create and maintain a knowledge base for systems use and develo

Troubleshoot software and hardware issues, in person and remotely. Log all Service Desk interactions in our ticketing system. Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues. Provides support for the escalation and communication of status to ITO management and internal custome

Supervision of call center talent acquisition team. Ensures talent acquisition team is meeting goals and objectives for filling operational and call center positions. Collaborates with and provides direction and coaching to leadership and department managers to understand required knowledge, skills, and abilities for open positions. Oversees recruitment strategies for ope